Welcome to Our FAQ page
We hope to provide you with answers to some of our most common questions,
Please let us know if we havent answered your question here by clicking on the contact us button at the bottom of the page , just send us some details and we will attend to your enquiry as quickly as possible
Q How much does it cost to hire a Bobcat ?
A Rates start at $90 per hour for a Bobcat & operator, for a combination of Bobcat & Tipper the rate is $100 per hour
both applications are charged at a minimum 5 hour call out
Q What does minimum call out mean ?
A Most excavation business's charge a minimum 5 hour call out , this is done to cover the huge costs of operating plant and machinery. The 5 hours is charged even if the machine is
there for less than this time
Take a look at how we are making smaller jobs more affordable and accessible for our customers
to see if you qualify click on the link below
Q What option should I choose, hourly rate or quoted price ?
A This is dependent on many things , we discuss both options with our clients so they can make an informed decision as to which way they feel is best for them
Q Do you include removal of material from site ?
A yes , you will be informed of any tipping charges along with the hourly rate for the machine, if your job is quoted you will find the tip charges itemised on the front of your quote
Q Are you available on weekends ?
A Yes, we are available for job & quote bookings on weekends, please make arrangements with us as early as possible as we can only service certain types of jobs
Q Do I need to be home when you start ?
A Generally not, unless there are special circumstances, a site meeting can be arranged prior to start if you can not be present on the day
Q What do I do about underground services ?
A If there are services running through the area but you are unsure of the exact location we can generally avoid them by exposing small areas by hand, a lot of our jobs don't
go deep enough to damage any services. If your project involves deep excavation and you are concerned about services we can scan the area and mark out all service locations
Please let us know if you require this service and we will send you a seperate quotation as we outsource this to a professional scan company, we do everything possible to avoid
services but we can not accept any responsibility or cost to repair any damage
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Q Can you guarantee you will be attending my job on the scheduled date ?
A Unfortunately we can not guarantee a job booking date, we do our best to keep dates firm and notify our clients ASAP if we will be delayed , unforeseen circumstances such as
extreme weather, break downs and job changes can delay our progress. We can guarantee that our clients are informed as soon as we become aware of a delay and you will
never be left waiting around not knowing what is happening. If you have special circumstances such as requested time off work or temporary accommodation for pets etc please let
let us know when we book your job so we are aware of this should we need to reschedule work due to a delay
Q Is there a cancelation fee if I need to change my booking date ?
A No, we just ask that you let us know as soon as possible but you will not be charged any cancelation fee, If you have paid a deposit and you need to cancel or change a booking
we will refund your deposit in full at your request, less any expenses already incurred for that job , we do not hold any deposits for work that has been canceled unless the client
requests us to do so
Q I have tried calling you , why do I keep getting mesg bank ?
A The majority of our day is spent driving a truck or operating noisy machinery which makes taking phone calls quite difficult , the fastest way to contact us is through our contact page
just click on the link below , if you have left a mesg we do apologise for the wait but we will return your call
Q Do you have all the required qualifications and insurance ?
A Yes we carry full insurance cover including 10 million public liability, all our operators are fully licensed and have many years expe